Frequently Asked Questions
Q. How much does it cost?
R. Prices usually range between $70 and $130 CAD, depending on level and number of details in the child’s drawing. Please send me the drawing for a quote. Shipping charges (postage and handling) are $15 for Canadian and U.S. destinations. For international destinations, a shipping quote will be supplied. All prices quoted are in Canadian dollars.
Q. How big is the soft toy?
R. Usually around 12 to 14 inches wide or long.
Q. How do I send the drawing to you?
R. You can upload an image of the drawing (jpeg, gif, png files only) in the on-line order form or you can send it as an attachment to info@childsown.com, or you can send the drawing by snail mail.
Q. How long will it take?
R. From four to six weeks after payment is processed. Rush orders are possible, but there will be a surcharge, to cover extra-fast mail service charges.
Q. What are the toys made of?
R. I use a wide range of fabrics that include cotton solids and prints, fleece, cuddleluscious (really, it’s actually called that), upholstery fabric, flannels, etc. The soft toys are stuffed with new, hypoallergenic 100% polyester fiberfill.
Q. What if I’m not happy with the soft toy or cushion?
R. Typically, when the softie is done, you will be sent photos. If you’re satisfied with how it looks, it gets sent off to you. Once you receive the softie, if there is a problem, you are welcome to contact me to discuss the matter.
Q. Will you make trademarked characters?
R. No. While I have very occasionally made one in the past, I will no longer make trademarked characters. Sorry!
Q. Do you take adult’s drawings?
R. I really prefer to work with children’s drawings, but occasionally, I have worked with an adult’s drawings. The best thing to do is contact me with the drawing and I will let you know what I think.
Q. Can you make the soft toy look exactly the same or, a little better, than the drawing?
R. Some people like the lopsidedness of their drawing, and appreciate when the softie captures that aspect. Others prefer that I take some artistic licence. If you feel strongly about either, please let me know.
Q. Can I specify the fabrics I want or can I send you some fabric (an old favourite piece of clothing or blanket) to be used in the soft toy?
R. Normally, I choose the fabric. I try to match the colours in the drawing as closely as possible. (Please allow for some variation if patterns in the drawing are not available). I can definitely try to incorporate any fabric you supply that has sentimental value.
Q. How do you clean the soft toys?
R. It’s best to spot clean them. Use a damp face cloth and blot out stains.
